The purpose of the role is to deliver core fraud reporting and analytics within the Financial Crime, Fraud and Underwriting department of the business, across the full product range (Unsecured, Secured and Commercial).
The ideal candidate for this role will be highly numerate and will have the ability to work with and interpret large volumes of data. Experience in using SAS, SQL or other programming languages would be advantageous.
Own delivery and contribute to development, design and enhancement of regular daily/ weekly/ monthly fraud processes across Unsecured, Secured and Commercial products.
Ownership of key fraud reporting. Including operational reporting for Underwriting (Unsecured, Secured) and Fraud (Unsecured, Secured and Commercial) including Fraud performance and appetite reporting (Unsecured, Secured and Commercial).
Deliver suite of Business Review packs (monthly) for appropriate internal (e.g. FWG/ FC) and external (e.g. PQRs) fora. Ensure output is understood by recipient.
Ensure departmental application and post application fraud systems and processes are functioning optimally via regular reporting/monitoring, recommending changes as appropriate.
Support company Change; assist in the planning of projects/scheduling of implementations, liaising with technical departments, users and other colleagues as required.
Undertake a range of investigation enquiries across the business area highlighting problems and making recommendations for solutions. E.g. ad hoc fraud rule analysis.
Respond to a range of stakeholder queries, including intelligence alerts (internal/ external) and ensure appropriate action is taken to ensure good customer experience.
Liaise with key stakeholders (e.g. Credit Risk and Decision Science), as required, to ensure joined up approach and understanding of underlying trends.
On the job coaching and development of other team members (e.g. design of analysis, problem solving techniques, SAS / Excel programming, MI automation).